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Privacy Policy – Skynet Cloud Computing

Last Updated: 2025

Skynet Cloud Computing (“we”, “our”, “us”) provides IT services including server hosting, remote support, network management, email services, and managed IT services for eligible clients. We are committed to protecting the privacy of our clients and the information they share with us.

This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it.

 

1. Information We Collect

We collect only the information required to provide our services, including:

1.1 Contact Information

  • Name of client representatives

  • Business email address

  • Business phone number

1.2 Technical Information

  • IP addresses

  • System logs

  • Support request details

  • Configuration details needed to deliver IT services

1.3 No Processing of End-User Personal Data

We do not process personal data belonging to our clients’ end users (such as their customers, employees, or databases), except for limited technical access when required to deliver support.

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2. How We Use the Information

We use the information we collect strictly for:

  • Delivering IT and technical services

  • Providing remote support

  • Managing network and email systems

  • Supplying server hosting services

  • Performing troubleshooting and maintenance

  • Billing and account communication

  • Improving service performance and reliability

We do not use information for marketing without explicit permission.

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3. Sharing Information with Third Parties

We do not sell or distribute information to third parties.
Information is shared only when necessary for service delivery, including:

  • Cloud service providers (such as email or hosting vendors)

  • Technical subcontractors under confidentiality

  • Regulatory authorities when legally required

All third parties are bound by confidentiality and data protection obligations.

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4. Data Security

We implement strict security measures to protect client data, including:

  • Access control based on the “need to know” principle

  • Multi-factor authentication on critical systems

  • Secure backups for managed clients where defined in the service agreement

  • Network segmentation and isolation

  • Continuous monitoring and security updates

  • Incident response procedures for any suspected breach

 

5. Data Retention

We retain information only for as long as necessary to:

  • Provide the contracted services

  • Meet legal or contractual requirements

  • Maintain records for operational support

After this period, information is securely deleted.

 

6. Client Rights

Clients may request:

  • Access to the information we store about them

  • Correction of inaccurate details

  • Deletion of information no longer required

  • Explanation of how data is handled within our systems

Requests can be sent to our support team.

 

7. Cookies and Website Usage

Our website may use cookies for essential functionality, analytics, or performance improvement.
No personally identifiable information is collected through cookies.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our services. Updates will be published on this page.

 

9. Contact Us

For questions regarding this Privacy Policy or data protection inquiries:

Skynet Cloud Computing
Email: noam@skynetcom.io

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